Delivery & Returns

Delivery Information


Delivery Klang Valley (KL & Selangor)

Delivery is available 7 days a week (excluding Labour Day and Chinese New Year), and yes we offer same day flower delivery.  

Same day deliveries order must be received by 12noon (Malaysian time - GMT+8.00).
For order received after 12noon (Malaysian time - GMT+8.00), it will depend on our operational availability. We will try to arrange for same day delivery, otherwise it will be made the next day.  

Normal delivery times are 8:30am-5pm (Malaysian time - GMT+8.00) daily for orders going to a office, before 2pm (Malaysian time - GMT+8.00) for orders to a high school and before 8pm (Malaysian time - GMT+8.00) for orders going to a residence, hotel, or hospital.

During major festival seasons such as Valentine's Day and Mother's Day delivery times are 8am-8pm (Malaysian time - GMT+8.00) .

Specific Times : We are unable to guarantee delivery at a specific time, but we will do our best to accommodate your request. You may request a time frame in the comments box when ordering.

Sunday/Public Holidays/Festival Seasons (Eg : Valentine's Day, Mother's Day, Hari Raya, Christmas and Chinese New Year)
Delivery Times : No specific time.

 

Delivery Outside Klang Valley
Order must be placed at least 1 day in advance excluding Sunday and Public Holidays, before the desired delivery time. 
The floral arrangements may vary as we will assign associate florists in each particular region to fulfill your orders. 
We reserve the right not to accept your order when we do not find a suitable florist at your selected outstation area. This is caused by the lack of reliability of the florist at certain outstation areas. 

 

Delivery for Festival Seasons (Eg: Valentine's Day, Mother's day, Hari Raya, Christmas and Chinese New Year)
As festival season is our peak time, we will try our best to accommodate your requests. Kindly place your order at least 2 days in advance for delivery to Klang Valley and 4 days in advance for delivery to outside Klang Valley.

 

Coverage Areas
Klang Valley
Kuala Lumpur (Wilayah Persekutuan)
Selangor

Outside Klang Valley
Kedah
Pulau Pinang (Penang)
Perak
Negeri Sembilan
Melaka
Johor
Kelantan
Sabah
Sarawak

 

Delivery Cost (Exclusive GST)
Please refer to the table below for a list of the delivery costs for each areas.

 

KL Selangor
Bandar Sri Damansara RM20.00 Ampang RM12.00
Bandar Tasik Selatan RM15.00 Ara Damansara RM20.00
Bandar Tun Razak RM12.00 Bandar Kinrara RM20.00
Bangsar RM12.00 Bandar Puncak Alam RM60.00
Brickfields Free Bandar Utama RM15.00
Bukit Jalil RM15.00 Bangi RM35.00
Bukit Kerinchi RM10.00 Banting RM70.00
Bukit Tunku RM10.00 Batu Caves RM15.00
Cheras,KL RM15.00 Belakong RM20.00
Damansara Height RM10.00 Cheras,Selangor RM20.00
Damansara-Country Height RM20.00 Cyberjaya RM35.00
Desa Petaling RM12.00 Damansara RM15.00
Desa Tun Razak RM15.00 Dengkil RM50.00
Dutamas RM15.00 Desa Park City RM15.00
Gombak RM20.00 Kajang RM35.00
Hulu Kelang RM15.00 Kelana Jaya RM15.00
Jalan Ampang Free Klang RM40.00
Jalan Duta RM10.00 Klang-Perlabuhan Klang RM50.00
Jalan Genting Klang Free Kota Damansara RM20.00
Jalan Ipoh RM15.00 Kuala Selangor RM100.00
Jalan Klang Lama RM10.00 Petaling Jaya RM15.00
Jalan Kuching Free Petaling Jaya-PJU RM20.00
Jalan Pudu Free Puchong RM25.00
Jalan Raja Chulan Free Putrajaya RM35.00
Jalan Sultan Ismail Free Rawang RM50.00
Jinjiang RM15.00 Selayang RM15.00
Kampung Pandan RM10.00 Semenyih RM50.00
Kepong RM15.00 Sepang KLIA  RM80.00
Keramat RM10.00 Sepang KLIA 2 RM80.00
Kuala Lumpur KLCC Free Serdang RM20.00
Kuala Lumpur-City Free Shah Alam RM30.00
Kuchai Lama RM10.00 Shah Alam-Kota Kemuning RM35.00
Mont Kiara/Bukit Kiara RM15.00 Seri Kembangan RM25.00
Pandan Indah RM12.00 Subang RM15.00
Pandan Jaya RM12.00 Subang Skypark Terminal RM20.00
Pandan Perdana RM12.00 Subang-USJ RM20.00
Pudu Free Sungai Buloh RM30.00
Salak Selatan RM10.00 Sunway RM15.00
Segambut RM15.00 Tropicana RM20.00
Sentul Free    
Setapak RM12.00    
Sungai Besi RM15.00    
Sri Hartamas RM15.00    
Sri Petaling RM15.00    
Taman Bukit Aman RM10.00    
Taman Desa RM10.00    
Taman Tun Dr Ismail(TTDI) RM15.00    
Titiwangsa RM10.00    
Ulu Klang RM15.00    
Wangsa Maju RM12.00    

 

Delivery cost for outside of Klang Valley within Malaysia RM60.00 (Except for Genting Highland, Seremban & Port Dickson)
Delivery cost for Genting Highland RM80.00, Seremban Rm80 & Port Dickson Rm90.00 

NOTE: If you can't find the area you want, kindly call us at +603 2145 8252 or +6012 238 6519 or email to us at info@summerpots.com.my

 


Failed Delivery
If an attempted delivery fails (such as the wrong address specified on the order or recipient unavailability), we reserve the right to charge additional delivery cost to re-deliver. There will be no refund if the order is subsequently cancelled.

Re-arrange Delivery
For subsequent attempt or redirection of orders; a surcharge of Rm20 is applicable.

If re-delivery is made on the next working day, we shall, at our discretion replace all perishable items, such as flowers, fruits , cakes and more. These replacements shall be charged as appropriately. Cancellation is not allowed when the delivery has been attempted.  

 


Returns/Refund Policy
Shall you find any problem for your order, please notify us upon receive the order immediately as most of our order is perishable. We will give you a free-replacement. Any complaints received after 24 hours will not be entertained.
Online orders cannot be cancelled & refund once the payment has been made. There will be a 50% cancellation charges if order has been attempted. There will be no refund where payment has been made. A voucher, valid for the next 6 months, will instead be issued in lieu of the refund.

 

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